PET CARE DEPARTMENT

The Le Chateau Pet Resort team consists of the following positions and careers working with animals. 

PET CARE DEPARTMENT

Technician (Day or Overnight)

The technician, like all of our positions, is very important to the success and perception of clients about our resort, as well as to the health of our guests who stay with us.  Technicians are primarily responsible for safely and accurately placing pets, belongings, and suite cards as assigned, keeping pet areas and hallways clean, and assigning daycare suites. 

Besides daytime techs, we have Overnight Caregivers primarily responsible for feeding, medications, and staying with the pets overnight so they are never left alone. The are also responsible for helping to keep a clean and healthy facility.

The career path for the technician might include beginning tech, lead tech, beginning pet guardian, lead guardian, and back end manager.  Each progressive level offers more opportunities for training, certification, and advancement.  Additionally, a tech may choose to switch career paths to the customer service or administration departments.

Pet Guardian

While the tech is mostly responsible for the cleanliness of the resort and the overall health and well being of the pets, the pet guardians are mostly responsible for the safety and engagement of the pets.  After working as a tech you could be eligible for additional training to become a pet guardian. Because they deal with the pets in a very interactive manner, a pet guardian receives training in knowing dogs body language and behavior and how to keep them safe in off leash group play.  Something very important to our concept and the enjoyment of our guests.

The continued career path of the pet guardian might include back end manager or a transfer to the customer service career path which could include receptionist, lead reception, or general manager.

SPA DEPARTMENT

Bather

Before going home a parent might choose to provide a bath for their pet.  It is the bather’s primary responsibility to make sure the pet is ready on time, and goes home clean and smelling fresh after an active vacation.  Our main objective is that clients are happy with our services and satisfied we have offered the same level of service in our spa as in our other departments.  Other career paths in various departments are also an option for a bather to advance.

CUSTOMER CARE DEPARTMENT

Receptionist

The receptionist is the front line person for the resort.  They are often the very first contact a potential client has with our organization and have the important task of painting a picture for a potential client of what our services offer verses other places they choose to call.  Of course we always invite them for a tour any time the lobby is open.  The primary duties of this position include provided clients all the information they need in a happy, friendly, and sincere manner.  They are the ones that take all the information and instructions from the parents and are responsible for effectively communicating that information to other departments so the parent’s wishes are adhered to.  They also help inform clients of products and supplies that could be helpful to their pet.

Receptionists are given the opportunity to work as a tech to provide firsthand knowledge of what information is needed in the back to assure quality care of our guests.  Advancement of a receptionist may include lead reception and after gaining experience in other departments could lead to general manager if all other career paths have been completed.

Advancement Opportunities

All job areas include a path that would allow an individual to possibility to advance through required training to the management team.  All members on the management team are required to lead by service and respect. They have worked in each department and learned the tasks are designed to reach our goals of guest safety and fun and extraordinary customer service.  Each member oversees a particular department with quality control, guest well-being, and client satisfaction as their main objectives. 

Other career opportunities at Le Chateau Pet Resort include janitorial/maintenance staff and bookkeeping personnel.

Our continued vision

It is our joint vision to continue to offer the absolute best care possible for our guests and the most extraordinary customer service available.  We want every guest to have the same clean comfortable suite they would have the day we opened and every client treated in the same friendly manner, sincerely appreciative they chose to share their special companion with us!  We want to take time to get to know and love each pet and give them a fun, safe vacation every time!  With every team member realizing their tasks are not just something to do and get paid for, but that their effort has purpose and value in reaching and maintaining our vision every team member provides a vital contribution to reaching our goals.

With continued growth to include more services and new facilities, there is an opportunity to grow with our company.

If you are friendly and energetic and poses a desire to learn and grow,

if you are in good physical condition and enjoy indoors and outdoors alike, 

if you are self motivated and pay close attention to details,

if you share the values of excellence, service, and compassion,

Le Chateau Pet Resort may be a perfect place for you to invest your time, energy, and skills!

If you would like to be considered for a position on our team please complete the online application.  

If you find the work you love you will never work another day in your life. We look forward to hearing from you!